Delete Your Account

You can request deletion whether or not you currently have the Trevel app installed on your phone - see the email and Grievance Officer options below.

Deletion is permanent. We don't deactivate, pause, or freeze accounts on request - once the 30-day grace period ends, your account and personal data are fully removed.

Before you delete

Make sure you've:

Completed all active or scheduled rides
Resolved any pending payments or refunds
Downloaded your ride history, if you need a copy (request via in-app support)

Account deletion is permanent. After the 30-day grace period, your account, ride history, and saved data cannot be recovered.

How to delete your account

Option 1: In the Trevel app (recommended)

Open the Trevel app
Go to Profile
Tap Delete Account
Follow the prompts to confirm

Option 2: Email

Send a deletion request from your registered email to privacy@trevel.in with the subject "Delete my account". Include your registered phone number for verification.

Option 3: Contact our Grievance Officer

See contact details at the bottom of this page.

What happens after you request deletion

When	What happens
Immediately	Account is deactivated - you can no longer log in or book rides
Within 24 hours	Profile, saved addresses, and preferences are removed from active systems
Within 7 days	Data is removed from backups, and we instruct our service providers (such as payment processors and mapping services) to delete the data they hold on our behalf
Within 30 days	Full deletion is completed across all systems

If you change your mind, contact us within 30 days to cancel the deletion request.

Data we delete

When you delete your account, the following is permanently removed from our active systems within 30 days:

Identity - name, email address, profile photo, date of birth
Contact - phone number, emergency contacts, in-app messages
Locations - saved home and work addresses, frequent destinations
Preferences - ride preferences, language settings, marketing consents
Device data - device identifiers, push notification tokens, session data
Support history - chat transcripts and call recordings (after any open dispute is resolved)
Saved payment methods - card tokens and UPI references stored in your account

Once removed, this data cannot be recovered.

Data we retain - and why

Some data is retained even after your account is deleted, because Indian law requires it. We're transparent about exactly what stays, why, and how it's kept.

What we retain

Trip records - ride ID, pickup and drop locations, distance, duration, fare, and driver assignment
Payment records - transaction IDs, amounts, GST breakup, and payment method type (UPI, card type). We never store full card numbers or UPI handles
Tax invoices - fare components, GST amounts, and invoice numbers
Fraud and safety records - limited data needed to prevent platform misuse and protect other users and drivers

Why we retain it

Tax and accounting compliance - Indian tax laws (Income Tax Act, GST Act, Companies Act) require us to maintain financial and trip records for 6 to 8 years
Fraud prevention and safety - to prevent misuse of the platform and protect other users and drivers
Legal obligations - court orders, regulatory inquiries, and law enforcement requests

How we retain it

Retained data is de-identified. In practice, this means:

Your name, email, phone number, and address fields are removed from our database
Trip and payment records continue to exist, but are linked to an anonymous reference - not to you personally
Retained data is accessed only when required by law, for tax filings, or to respond to verified legal or regulatory requests
Retained data is never used for marketing, advertising, profiling, recommendations, or any other commercial purpose

After the statutory retention period ends, the remaining records are permanently deleted from our systems.

Your rights

If your deletion request isn't resolved to your satisfaction, you can:

Contact our Grievance Officer (details below)
File a complaint with the Data Protection Board of India under the DPDP Act, 2023

For the complete list of rights you have over your personal data, see our Privacy Policy.

Grievance Officer

For privacy concerns or unresolved deletion requests:

Rishi Raj Kochhar

Grievance Officer, Trevel

Email: grievance@trevel.in

Phone: +91 77190 05000

Address: IA Spaces, Lower Ground Floor, MGF Metropolis Mall, MG Road, Gurgaon-122002, Haryana, India

We respond to all grievances within 30 days, as required under Section 13 of the DPDP Act, 2023.

Trevel Mobility Pvt. Ltd. | U68200HR2024PTC119866

Delete your Trevel account