Terms & Conditions

1. Acceptance of Terms

By accessing and using Trevel ride-hailing services, you accept and agree to be bound by these Terms and Conditions.

2. Service Description

Trevel provides professional ride-hailing and transportation services including:

• Airport transfers and pickups
• City rides and local transportation
• Hourly rental services
• Corporate transportation solutions

3. Booking and Payment

All bookings must be made through our official channels. Payment terms include:

• Payment can be made via cash, credit card, or digital payment methods
• Prices are subject to change based on distance, time, and service type
• Additional charges may apply for waiting time, tolls, and parking fees
• Receipts will be provided upon request for all completed rides

4. Cancellation Policy

Cancellations made 60 minutes or more before the scheduled pickup time are free of charge and receive a 100% refund. Cancellations made between 15 and 60 minutes before pickup receive a 50% refund. Cancellations made within 15 minutes of the scheduled pickup time are not eligible for a refund. If the passenger does not arrive within 30 minutes after the scheduled pickup time, the booking is marked as a no-show and is not eligible for a refund.

5. Passenger Responsibilities

Passengers are expected to:

• Provide accurate pickup and drop-off locations
• Be ready at the scheduled pickup time
• Treat drivers and vehicles with respect
• Not engage in illegal activities during the ride
• Not smoke or consume alcohol in the vehicle
• Ensure children are properly secured with appropriate safety seats

6. Liability and Insurance

All Trevel vehicles are fully insured and licensed. While we maintain comprehensive insurance coverage, passengers are advised to maintain their own travel insurance. Trevel is not liable for indirect, incidental, or consequential damages arising from service use.

7. Lost and Found

Trevel is not responsible for items left in vehicles. However, we will make reasonable efforts to return lost items. Please contact our support team immediately if you've left something behind.

8. Modifications to Terms

Trevel reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified terms.

9. Contact Information

For questions about these Terms & Conditions, please contact us through our Contact page or call our 24/7 support line.